Thanks to those of you still here! Have been pounding the heart of my computer for 10 days trying to make it live. Right before Christmas I got spyware from a large site (yes, that has many cartoons, which is shocking enough. What kind of person likes cartoons and also sends spyware out?)
I used Kaspersky Antivirus once before, and actually bought a copy, which I never activated – and yet the site told me it is already out of commission. So I downloaded the new trial version. Next morning…it locked me out. Totally. I thought it was my fault for 3 days, that the password I had written down for Windows XP was wrong. Nope. I couldn’t even get in through safe mode, or any form of safe mode.
Kaspersky didn’t reply to my email, and had no answering service. No one helped on their forum.